TERMS & CONDITIONS

Macros IOW – Prepared Meal Subscription Service

 

Last updated: 23.03.26

 

These Terms & Conditions govern your use of the Macros IOW website and the purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms.

 

1. ABOUT US

Macros IOW (“we”, “us”, “our”) is a prepared meal delivery service operating on the Isle of Wight, United Kingdom.

Meals are freshly prepared in-house and delivered locally.

 

2. ELIGIBILITY

By placing an order with us, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding contract

• The information you provide is accurate and complete

 

3. OUR SERVICE

Macros IOW provides freshly prepared meals designed to support different nutritional goals, including but not limited to:

• Define

• GLP-1 Friendly

• Balanced

• Stronger

• One Meal

Meals are not medical products and are not intended to diagnose, treat, cure, or prevent any disease and they do not guarantee any weight loss or Muscle gain, they are designed to help you balance your life.

 

4. SUBSCRIPTIONS & ORDERS

4.1 Subscriptions

• Subscriptions operate on a recurring basis.

• By subscribing, you authorise us to charge your chosen payment method at the agreed interval.

• Subscription meals must be selected within the stated ordering window.

4.2 Order Deadlines

• Orders must be placed by the stated cut-off time.

• Orders not placed before the cut-off will not be fulfilled for that delivery cycle.

• Late selections cannot be accepted under any circumstances.

4.3 Changes & Cancellations

• Changes to orders or cancellations must be made before the cut-off time.

• Once the cut-off has passed, meals are prepared and no refunds or changes are possible.

 

5. DELIVERY

• Delivery is available within the Isle of Wight only.

• Delivery dates and times are estimates and may vary due to operational or external factors.

• You are responsible for ensuring someone is available to receive the delivery, or that a safe place is provided.

We are not responsible for:

• Missed deliveries due to incorrect address details

• Spoilage caused by meals left unattended

• Delays outside our reasonable control     

Photos will be taken of all deliveries, any deliveries left due to no one being home are not the responsibility of Macros once they have been left. 

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6. STORAGE & REHEATING

• Meals are delivered chilled and must be refrigerated immediately.

• Storage and reheating instructions are provided on packaging.

• Once delivered, responsibility for food safety passes to the customer.

We accept no liability for illness or spoilage resulting from failure to follow storage or reheating instructions.

 

7. ALLERGENS & DIETARY INFORMATION

• All meals are prepared in a kitchen that handles all major allergens, including (but not limited to) gluten, dairy, soy, nuts, and sulphites.

• While we take care to label meals accurately, we cannot guarantee a completely allergen-free environment.

• Customers with allergies or intolerances consume our meals at their own risk.

It is your responsibility to check labels and ingredient information before consumption.

 

8. NUTRITIONAL INFORMATION & MACROS

• Nutritional values are estimates based on standard ingredient data.

• Variations may occur due to ingredient sourcing, preparation, or portioning.

• Macros are provided for guidance only and should not be relied upon as exact figures.

 

9. MEDICAL DISCLAIMER

Our meals and content:

• Are not medical advice

• Are not a substitute for professional dietary or medical guidance

If you have a medical condition, eating disorder, allergy, or are under medical supervision, consult a qualified professional before using our service.

 

10. PRICING & PAYMENT

• All prices are shown in GBP (£) and include VAT where applicable.

• We reserve the right to change pricing at any time.

• Payment must be completed before orders are processed.

Failure to pay may result in suspension or cancellation of your subscription.

 

11. REFUNDS & RETURNS

Due to the perishable nature of our products:

• All sales are final once the cut-off has passed

• We do not accept returns

• Refunds are only issued if meals are proven to be faulty or unsafe upon delivery

Any issues must be reported within 24 hours of delivery, with photographic evidence.

 

12. ACCOUNT SUSPENSION & TERMINATION

We reserve the right to suspend or terminate accounts if:

• Terms are breached

• Abuse or harassment occurs

• Fraudulent activity is suspected

 

13. INTELLECTUAL PROPERTY

All content on this website — including text, images, branding, logos, and meal concepts — is the property of Macros IOW and may not be copied, reproduced, or used without written permission.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses

• Our total liability is limited to the value of the affected order

• Nothing in these Terms limits liability for death or personal injury caused by negligence

15. FORCE MAJEURE

We are not responsible for failure or delay caused by events outside our reasonable control, including but not limited to:

• Weather

• Supply chain disruption

• Power outages

• Acts of God

 

16. CHANGES TO THESE TERMS

We may update these Terms & Conditions at any time. Continued use of the website or service constitutes acceptance of the revised Terms.

 

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

 

18. CONTACT

For queries regarding these Terms, contact us via the details provided on our website.